General Terms and Conditions of Sale
3- Presentation of the products on the website
5- ordering process
5.1 – Customer identification
5.2 – proof of the transaction
5.3 – Coupon codes
5.4 – Protection of personal data
7- Retention of title
9- Customer Service – Exchange – Warranty
Article 1 – GENERAL INFORMATION:
www.maleatherdesign.com is a website operated by the company MA LEATHER DESIGN SARL with a capital of 100.000,00 MAD, registered in the commercial register under the number RC 58341 and whose head office is located at 9 Derb Touil Lablida 3eme Etage n. 9, Fes Medina 30000 Morocco.
The present general conditions of sale described below govern all the relations between the customer and the MA LEATHER DESIGN e-commerce site. Please read these terms carefully before using our website. Any order placed on this site assumes the customer’s unconditional and irrevocable acceptance of these conditions.
These conditions are subject to change; however, each user is only concerned by the conditions in force at the time of his order.
The validation of an order constitutes an electronic signature on the part of the user by which he undertakes to respect all General Terms and Conditions of Sale.
Article 2 – Product:
MA provides you with handcrafted and modern leather goods including handbags, backpacks, travel bags, business bags, shoulder bags, wallets and belts for men and women. The offers of products offered on our site are valid only within the limit of available stock.
If one of the ordered products is not available, or out of stock, the customer will be informed during the registration of his order. If the product is no longer available after validation of the order the customer will receive an e-mail informing him either of the change in the delivery time, or the cancellation of the order and therefore its refund.
It should be noted that the unavailability of a product does not engage us in any case to pay costs of compensation to the customer, he will only receive a refund of the amount he has paid.
ARTICLE 3- PRESENTATION OF THE PRODUCTS ON THE SITE
The Products presented on the Site as well as the photos with MA LEATHER DESIGN are owned by MA LEATHER DESIGN and actually describe the product without any other modification to the shape, style or color.
The delivered Product may sometimes be slightly different from its presentation on the Site. The differences can result from the color quality of the photographs, the display on the screen. Light color shades can be seen on the delivered products due to the natural tanning grade of the leather on certain batches of tanning. These differences cannot be interpreted as defects of conformity and may lead to the cancellation of the sale as long as these differences do not relate to an essential characteristic of the Product and affect its quality.
Article 4- Price
The prices posted on the web site are the net prices payable in euro and USD. However, they do not include the price of delivery. No tax is applied on our Moroccan artisanal products.
The total price to be paid is clearly displayed during the final phase of the purchase process; the user therefore validates his order only after knowing the total amount to pay.
The current prices are those displayed on the web site at the time of the order, the customer is not concerned by any promotion, offer or reduction before or after the purchase. MA LEATHER DESIGN reserves the right to change prices at any time, however prices cannot be changed once the customer order is validated.
Article 5- order
Orders are placed only via the web site. Orders placed by another way such as – mail, post, fax – will not be processed.
5.1– customer identification
The Customer must first identify himself by providing his contact details. Once identified, the Customer can reconnect using an identifier consisting of his email address and a password he has chosen. He may change the password at his discretion in his client area. The identifier is strictly personal and must be kept confidential.
The Customer expressly acknowledges that the entry of his ID means identification on his part.
The validation of an order constitutes an electronic signature on behalf of the user by which he undertakes to respect all General Terms and Conditions of sale and entails the payment of the sums under the order process by MA LEATHER DESIGN. The order will be delivered only after receipt of the amount of the order. MA LEATHER DESIGN shop will communicate to the customer by e-mail the confirmation of the registration of his order.
NB: You have the right to cancel your order at the latest on the same day of your order.
Otherwise, we consider the order validated and we deliver on the date mentioned in the confirmation email.
5.2 – Proof of the transaction
The computerized registers, preserved in the computer systems of MA LEATHER DESIGN under better safety conditions, will be considered as the proofs of the communications, orders, payments and transactions intervened between the parts. The archiving of order forms and invoices is done on a reliable and durable support that can be produced as evidence, which the Customer expressly recognizes.
5.3 – promotional coupon codes
MA LEATHER DESIGN shop regularly offers promotional coupon codes on the site and on social networks so that its customers can benefit from discounts on their purchases.
A coupon code can only be used once per person and is in no way refundable or cumulative.
Promotional codes are valid only during the period indicated on their accompanying advertising.
To benefit from the discount assigned to a code, it is necessary to enter it in the box reserved for this purpose when ordering on the site. A code is not usable after validation of an order. Any claim in this sense would therefore not be taken into account.
5.4 Protection of personal data
The customer is required to provide true and accurate information when registering. Any false information will entail the cancellation of the order.
The personal data of the customers are used in the strictest confidentiality during the order processing. Only the Owner of MA LEATHER DESIGN Company and Webrasma Digital Agency (Website creation agency) have access to it.
ARTICLE 6- payment
– The customer has tree payment methods to pay for its purchases: payment by PayPal, credit card, bank transfer, payment by cash deposit in a bank agency and payment in cash on delivery for local orders. These tree payment methods are governed by Moroccan laws and any attempt at fraud is severely punished by the laws in force.
– The payment of the total price of the order must be made in euros or dollars, at the time of the order; the reception of the payment triggers the preparation of the order then its delivery.
This payment can be made by a Paypal account, an international bank card or by Bank transfer. The personal data of the user is encrypted during the transaction on theplatform of the website to ensure the strictest confidentiality.
Secure online payment by credit card is made by our payment service provider PayPal and Stripe. Once the payment has been initiated by the Customer, the transaction is immediately debited after verifying the information. By giving his bank details during the ordering procedure, the Customer authorizes the Seller to debit his card the amount relating to the price indicated. The Customer confirms that he is the legal owner of the card to be debited and that he is legally entitled to use it. In case of error, or impossibility to debit the card, the Sale is immediately canceled.
Article 7- Retention of title
The MA LEATHER DESIGN store retains ownership of the Products sold until the actual payment of the whole price, including the principal and expenses.
Article 8 – Shipping
MA LEATHER DESIGN shipsto countries all over the world andprovides delivery to its customers at the delivery address that the User has indicated during the order process.The User undertakes to this end to provide a precise address, complete and up to date, to ensure delivery directly to the user. Thus, MA LEATHER DESIGN is not responsible for loss of your order because of false information.
The delivery costs are calculated based on the weight of the products purchased, the total amount of the order, the country of destination as well as the type of delivery that the user has chosen. This amount is clearly displayed on the buyer’s invoice. Deliveries outside morocco can be subject to import fees and taxes, which are due on arrival. These charges vary in each country and they can be checked at your national customs office. MA LEATHER DESIGN shall not be deemed responsible for any delays caused by customs clearance process.
The delivery time depends on the availability of the products, the chosen method of payment, the country of destination, as well as the type of delivery that the user has selected. Delivery times are only indicative; if they exceed thirty days from the order, the contract of sale may be cancelledand the buyer may be refunded. The buyer can follow his order with the tracking number of his package provided by e-mail.
At the time of receipt of the goods, the customer is required to check in the presence of the postman or the courier, the condition of the packaging of the goods and its contents on delivery. In case of damage during transport or non-compliance, a claim must be made to the shipper within three days of delivery. The type of anomaly must be specified in detail, on the delivery note in handwritten form, accompanied by the signature of the Customer and must be sent by mail to the following address: firstname.lastname@example.org.
Article 9- customer service – EXCHANGE – GUARANTEE
You have a statutory right to a 3 day cooling-off period when purchasing online. If a product is defective, please return it with a covering letter and we will either deliver a new one to you or refund you the cost of the product.
You will not have any right to cancel a contract for the manufacturing of goods customized to your specification or which by reason of their nature cannot be returned.
Products may not be returned nor exchanged, unless there is a manufacturing fault. Under these circumstances goods may be returned within seven days after delivery, provided the following conditions apply:
The Product concerned must be returned new and unused, with the original label and tags and in its original bag and packaging.
If we agree that the product was indeed faulty, MA LEATHER DESIGN will offer a refund (less shipping costs) via the original payment method or cover the new delivery costs of an exchange. MA LEATHER DESIGN will contact you within two working days of receiving your returns.
Goods should be returned to:
MA LEATHER DESIGN, 9 Derb Touil Lablida Fes Medina 30 000 Maroc
Phone: +212 6 27 71 79 61 Email: email@example.com